The policy
Email support@getscorply.com within 30 days of your purchase and tell us what went wrong. If Scorply failed to produce a usable filing for you, we will refund the full amount to your original payment method. Refunds usually appear within five to ten business days depending on your bank.
Things we will refund
- The documents did not generate, or generated incorrectly.
- The filing contained an error caused by Scorply rather than by the information you entered.
- You discovered after purchase that your situation is one Scorply cannot properly handle.
- You bought the wrong package. Tell us and we will refund the difference or the whole thing.
- You simply changed your mind and have not filed. Ask within 30 days.
Things we cannot refund for
We will not refund on the basis that the IRS rejected your election or declined late relief, where that outcome follows from the facts you gave us. Those decisions are the IRS’s and depend on your circumstances, not on our software. We screen you against the published conditions before you pay precisely so this is rare — if you did not qualify, we should have told you before taking your money, and if we did not, that is our error and we will refund it.
We also cannot refund a change in your own tax position, or a saving that turned out smaller than the calculator estimated from the figures you entered.
Chargebacks
Please email us before raising a chargeback. We would rather fix the problem or refund you directly — it is faster for you and cheaper for us.